An important Australian Company owned by locals

Compliance

Team Care Pty Ltd [ ABN 61 003 244 424] (Teamcare) & uses the trading name Teamcare Insurance Brokers to provide general insurance broking services.
Our AFS licence number is 244259 & the composite Logo used on our home page is a trademark owned by Team Care Pty Ltd.
Insurance Brokers Code of Practice
Team Care Pty Ltd trading as Teamcare Insurance Brokers is a NIBA member and subscribes to the Insurance Brokers Code of Practice.
The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Financial Ombudsman Service (FOS).

To view or download a copy of the Code, please click on this link.
To view or download a copy of our company’s Compliance documentation please click on the relevant links below:
Compliance & Privacy

Client Complaint or Breach
In the event that you wish to lodge a complaint or a breach, please contact:
Our Complaints Officer at:
Teamcare Insurance Brokers
1/97 Shellharbour Road, (PO Box 130) Warilla, NSW, 2528
Telephone: 0242 967999
Email: info@teamcare.com.au
Teamcare Insurance Brokers are a member of the Financial Ombudsman Service (FOS).
If your complaint has not been resolved to your satisfaction after 20 business days, you have the right to refer the matter to FOS. Contact details for FOS are listed below:
Financial Ombudsman Service (FOS)
https://www.fos.org.au/
GPO Box 3, Melbourne 3001
Docklands, Victoria.
Telephone: 1800 367 287
Email: info@fos.org.au

YOUR Duty of Disclosure (wording as follows)
For Contract of General Insurance:
Before you enter into a Contract of general insurance with an Insurer, you have a duty under the Insurance Contracts Act 1984 to disclose to the Insurer every matter that you know, or could reasonably expect to know, is relevant to the Insurer's decision whether to accept the risk of Insurance and if so, on what terms.

You have the same duty to disclose those matters to the Insurer before you renew, extend, vary or reinstate a Contract of general insurance. Your duty however does not require disclosure of matter.

- that diminishes the risk to be undertaken by the Insurer
- that is common knowledge
- that your Insurer knows or, in the ordinary course of business, ought to know
- as to which the compliance with your duty is waived by the Insurer.
If you fail to comply with your duty of disclosure, the Insurer may be entitled to reduce the liability under the Contract in respect of a claim or may cancel the Contract.

If your non-disclosure is fraudulent, the Insurer may also have the option of avoiding the Contract from its beginning.